DS MAX CLUB TRIP EXPERTS
Powered By DMC Lifestyle & Hospitality Pvt. Ltd.
PRIVACY POLICY
Effective Date: 05 August 2026
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1. INTRODUCTION
Welcome to DS Max Club Trip Experts (Powered By DMC Lifestyle & Hospitality Pvt. Ltd.) ("DS Max Club", "Company", "we", "our", or "us").
DS Max Club values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, process, disclose, store, transfer, and protect your personal information when you use our Website, Mobile Application, Membership Programs, Hotel Booking Services, Travel Packages, Holiday Services, Promotional Offers, Customer Support Services, and all related services (collectively referred to as the "Services").
This Privacy Policy is designed in accordance with applicable Indian laws and industry best practices, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023 (where applicable), and Google Play Developer Program Policies.
By downloading, installing, accessing, registering, purchasing, or using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
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2. SCOPE OF THIS POLICY
This Privacy Policy applies to:
- Website Visitors
- Mobile Application Users
- Registered Members
- Membership Card Holders
- Hotel Booking Customers
- Travel Package Customers
- Business Partners
- Vendors
- Corporate Clients
- Customer Support Interactions
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3. INFORMATION WE COLLECT
A. Personal Information
We may collect:
- Full Name
- Mobile Number
- Email Address
- Residential Address
- City
- State
- Country
- PIN Code
- Profile Photograph
- Date of Birth
- Gender (Optional)
- GST Details (if applicable)
- Government-issued Identification Documents where required by law
B. Membership Information
- Membership Number
- Membership Category
- Membership Validity
- Membership Status
- Coupon Redemption History
- Benefits Utilized
- Membership Transactions
C. Booking Information
- Traveller Details
- Passenger Names
- Emergency Contact
- Hotel Preferences
- Travel Preferences
- Booking History
- Cancellation Details
- Identity Verification Documents where legally required
D. Payment Information
Payments are processed through secure third-party payment gateway providers.
We do NOT collect or store:
- Credit Card Number
- Debit Card Number
- CVV
- Card PIN
- UPI PIN
- Net Banking Password
- OTP
E. Customer Support Information
When you contact us through:
- Phone
- Live Chat
- Contact Forms
we may maintain communication records to resolve your queries and improve our services.
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4. DEVICE INFORMATION
The App may automatically collect:
- Device Model
- Device Manufacturer
- Android Version
- App Version
- IP Address
- Device Language
- Time Zone
- Crash Reports
- Device Identifier
- Internet Protocol Information
- Browser Information (Website)
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5. APP PERMISSIONS
Depending upon the features you use, the App may request access to:
Camera
To upload profile photos, documents, booking confirmations, or payment screenshots.
Photo Gallery
To upload identity documents, profile pictures, invoices, or booking-related files.
Storage
To save downloaded invoices, membership cards, booking confirmations, and promotional materials.
Location
To display nearby partner hotels, restaurants, travel destinations, offers, and improve service availability.
Notifications
To send:
- Booking Updates
- Membership Alerts
- OTP Verification
- Promotional Offers
- Important Service Notifications
Users may revoke these permissions at any time through device settings; however, certain app features may become unavailable.
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6. COOKIES & SIMILAR TECHNOLOGIES
We use cookies and similar technologies to:
- Keep you logged in
- Remember preferences
- Improve website performance
- Measure analytics
- Improve security
- Personalize user experience
Users may disable cookies through browser settings, although some website features may not function properly.
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7. ANALYTICS
We may use trusted analytics services, including:
- Google Analytics
- Firebase Analytics
- Firebase Crashlytics
- Google Search Console
- Other analytics tools as required
These services help us improve the performance, security, and user experience of our Services.
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8. HOW WE USE YOUR INFORMATION
We use your information to:
- Create and manage your account
- Verify your identity
- Process membership registrations
- Process hotel and travel bookings
- Issue invoices
- Process payments
- Provide customer support
- Send booking confirmations
- Send membership information
- Improve user experience
- Prevent fraud
- Ensure platform security
- Conduct analytics and research
- Comply with legal obligations
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9. MARKETING COMMUNICATIONS
By registering with DS Max Club, you consent to receive:
- SMS
- WhatsApp Messages
- Email Communications
- Membership Notifications
- Promotional Offers
- Festival Greetings
- Booking Alerts
- Service Announcements
You may opt out of promotional communications at any time. However, service-related communications may continue where necessary.
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10. INFORMATION SHARING
Your information may be shared only with:
- Authorized Employees
- Hotels
- Airlines
- Travel Partners
- Payment Gateway Providers
- Technology Providers
- Government Authorities
- Law Enforcement Agencies
- Auditors and Professional Advisors where legally required
We do NOT sell, rent, or trade your personal information.
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11. DATA SECURITY
We use industry-standard security practices including:
- SSL Encryption
- Secure Cloud Infrastructure
- Firewall Protection
- Access Control
- Password Encryption
- Data Encryption
- Security Monitoring
- Regular Security Reviews
Although we strive to protect your information, no electronic system is completely secure.
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12. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
- Provide Services
- Maintain Membership Records
- Meet Legal Requirements
- Prevent Fraud
- Resolve Disputes
- Maintain Business Records
Thereafter, data may be securely deleted, anonymized, or archived where legally required.
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13. YOUR RIGHTS
Subject to applicable law, you may:
- Access your Personal Information
- Correct inaccurate information
- Update your profile
- Request deletion of your data
- Withdraw consent (where applicable)
- Restrict processing
- Opt out of marketing communications
- Request information about the processing of your data
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14. ACCOUNT DELETION
Users may request deletion of their account by contacting our Customer Support Team.
Following verification, eligible personal information will be deleted, except where retention is required under applicable law or for fraud prevention, taxation, dispute resolution, or contractual obligations.
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15. CHILDREN'S PRIVACY
Our Services are intended for persons aged 18 years or above.
Users below 18 years must use the Services only under the supervision of a parent or legal guardian.
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16. CROSS-BORDER DATA TRANSFERS
Certain third-party service providers may process information outside India. Appropriate safeguards will be implemented where required under applicable laws.
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17. THIRD-PARTY SERVICES
Our Services may integrate with or link to third-party services, including payment gateways, hotel partners, travel partners, analytics providers, and social login providers.
We are not responsible for the privacy practices of such third-party services.
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18. POLICY UPDATES
We may update this Privacy Policy from time to time.
Updated versions will be published on our Website and Mobile Application.
Your continued use of our Services after any update constitutes your acceptance of the revised Privacy Policy.
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19. GRIEVANCE OFFICER
For any questions, complaints, or requests relating to this Privacy Policy or your personal information, please contact:
Grievance Officer
DS Max Club Trip Experts
Powered By DMC Lifestyle & Hospitality Pvt. Ltd.
Email: dmclifestylehpl@gmail.com
Phone: +91 97809 73501
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20. CONTACT US
DS Max Club Trip Experts
Powered By DMC Lifestyle & Hospitality Pvt. Ltd.
Registered Office:
Villa No. 3, Anukriti The Empyrean,
Ajmer Road, Jaisinghpura,
Jaisinghpura Bas, Sanganer,
Jaipur, Rajasthan – 302026
Email: dmclifestylehpl@gmail.com
Phone: +91 97809 73501
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CONSENT
By downloading, installing, accessing, registering, purchasing a Membership, booking any Service, or otherwise using the Website or Mobile Application of DS Max Club Trip Experts (Powered By DMC Lifestyle & Hospitality Pvt. Ltd.), you expressly consent to the collection, storage, use, processing, disclosure, and transfer of your personal information as described in this Privacy Policy and in accordance with applicable laws.