DS Max Club (Trip Experts)

1. Objective and Scope

DS Max Club (“we”, “us”, “our”, “Trip Experts”) values the trust you place in us. We are committed to maintaining the highest standards of privacy and protecting the personal information shared by you (“you”, “your”, “user”, “subscriber”).

This Privacy Policy explains how your information is collected, used, stored, and shared when you access our website, mobile application, and any related services (“Services”).
We follow this Privacy Policy in accordance with applicable laws where we operate.

This Privacy Policy must be read together with our Terms of Use.

 

 

2. What Does This Privacy Policy Cover?

This policy covers personal information collected from:

• Visitors to our website or mobile application
  
   
• Users who register or subscribe to DS Max Club services
  
   
• Individuals whose information we receive in connection with our services
  
   

 

 

3. Collection and Use of Personal Information

3.1 Personal Information (PI)

Personal Information means any data that identifies an individual directly or indirectly, such as name, contact details, location data, online identifiers, etc.

We collect the following information:

 

 

4. Information You Provide to Us

4.1 During Account Creation / Registration

When you register through:

• Email
  
   
• Mobile number
  
   
• Google / Facebook login
  
   

We may collect:

• Full Name
  
   
• Email ID
  
   
• Mobile Number
  
   
• Profile Image
  
   
• Address (if required for trip booking or service delivery)
  
   
• User Type (traveler, partner, etc.)
  
   
• Any additional details required for travel services
  
   

 

 

4.2 Subscription / Booking Information

When you subscribe to our services or book travel packages, we may collect:

• Full Name
  
   
• Address
  
   
• City / State / Country
  
   
• ZIP / PIN code
  
   
• Email ID
  
   
• Mobile Number
  
   
• Identification document (if required for travel bookings)
  
   

 

 

4.3 Mobile Application Information

If you use our mobile app, we may collect:

• Username
  
   
• Email ID
  
   
• Mobile Number
  
   
• Organisation (if required for corporate travel)
  
   
• Permission-based access to:
  
  
  • Camera (for uploading photos)
    
     
  • Photo Library
    
     
  • Location (for trip planning features)
    
     

 

 

4.4 Voluntary Information

Collected when you:

• Participate in surveys
  
   
• Contact customer support
  
   
• Enter contests, promotions, giveaways
  
   
• Provide feedback
  
   
• Communicate through email or app messages
  
   

This may include your name, email, mobile number, comments, and other voluntary details.

 

 

5. Information Automatically Collected

5.1 Cookies

We use cookies to improve your browsing experience. Cookies help us:

• Identify user preferences
  
   
• Track website activity
  
   
• Provide personalised recommendations
  
   

Users may disable cookies, but some site features may not function correctly.
Refer to our Cookie Policy for details.

 

 

5.2 Log File Information

We automatically collect:

• IP Address
  
   
• Browser Type
  
   
• Operating System
  
   
• Access times
  
   
• Page views
  
   
• Device information
  
   
• Clickstream data
  
   

 

 

5.3 Clear GIFs / Web Beacons

Used to track anonymous user behaviour and email engagement patterns.

 

 

5.4 Analytics Data

We use Google Analytics, Search Console, and similar tools to analyse:

• User behaviour
  
   
• Device usage
  
   
• Traffic patterns
  
   
• Navigation paths
  
   

 

 

6. Information from Other Sources

We may receive your information from:

• Social media accounts (Google, Facebook)
  
   
• Partners and travel service providers
  
   
• Payment gateway providers
  
   
• Public databases
  
   

 

 

7. Processing of Personal Information

We process your information only when we have a legal basis, including:

• Your consent
  
   
• Contractual necessity
  
   
• Legitimate business interest
  
   
• Compliance with law
  
   

We use your information to:

• Provide access to our services
  
   
• Personalize user experience
  
   
• Send notifications, alerts, and newsletters
  
   
• Inform about new features, offers, trips, and promotions
  
   
• Improve website/app functionality
  
   
• Conduct research and analytics
  
   
• Prevent fraud and misuse
  
   
• Support customer requests and disputes
  
   
• Verify identity and process bookings
  
   

 

 

8. Third-Party Services

We may share your information with trusted third-party service providers for:

• Payment processing
  
   
• Travel booking and logistics
  
   
• Email/SMS communication
  
   
• Analytics and reporting
  
   
• Technical support
  
   
• Advertising services
  
   

These providers are bound by confidentiality agreements.
We do not sell your personal information.

 

 

9. Billing Information

Payment details are collected by our payment gateway partners, not by DS Max Club.
We never store your credit/debit card or net banking information.

Users are encouraged to review the payment gateway’s privacy policy.

 

 

10. Children’s Policy

Minimum age to use DS Max Club services:

• 16 years (globally)
  
   
• Under 18, usage requires parental or guardian supervision
  
   

 

 

11. Information Sharing

We may share your information:

• With employees who need it for service delivery
  
   
• With vendors and partners for travel arrangements
  
   
• To comply with legal obligations
  
   
• To prevent fraud, illegal activities, or safety risks
  
   
• During business transfers such as merger/acquisition
  
   

 

 

12. Retention of Personal Information

We retain your data only as long as necessary for:

• Legal requirements
  
   
• Service delivery
  
   
• Contractual obligations
  
   
• Business purposes
  
   

After the retention period, data is deleted or anonymized.

 

 

13. Monitoring

We may record communications (emails/calls) for:

• Compliance
  
   
• Training
  
   
• Quality assurance
  
   
• Legal requirements
  
   

 

 

14. Your Rights & Choices

You may request:

• Access to your personal information
  
   
• Correction of inaccurate data
  
   
• Deletion of data (where legally permitted)
  
   
• Withdrawal of consent
  
   
• Opt-out from marketing communications
  
   
• Restriction on data use
  
   

Requests can be made through our customer support.

 

 

15. Security Measures

We implement:

• Encryption
  
   
• Secure access controls
  
   
• Firewalls
  
   
• Regular audits
  
   

However, no system is 100% secure.

 

 

16. Changes to This Policy

DS Max Club may update this Privacy Policy from time to time. We will notify users of any major changes.

 

 

17. Contact Us

For privacy-related queries, contact:
 📧dsmaxclub@gmail.com
📍 Divine Lane, Anukriti The Empyrean, Ajmer Road, Jaisinghpura, Jaipur, Bhankrota, Rajasthan 302026
📞 097809 73501