DS Max Club Trip Experts

(Powered by DMC Lifestyle & Hospitality Pvt. Ltd.)

Effective Date: 15/07/2026

1. INTRODUCTION

Welcome to DS Max Club Trip Experts (Powered by DMC Lifestyle & Hospitality Pvt. Ltd.) ("DS Max Club", "Company", "we", "our", or "us").

We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you use our website, mobile application, membership services, travel booking platform, and related services (collectively referred to as the "Services").

By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

2. APPLICABILITY

This Privacy Policy applies to:

1. Visitors to our Website
2. Users of our Mobile Application
3. Registered Members
4. Customers booking travel or hospitality services
5. Business Partners and Vendors
6. Individuals interacting with our Customer Support Team

3. INFORMATION WE COLLECT

We collect information that enables us to provide, improve, and personalize our Services.

3.1 Personal Information

Personal Information may include:

1. Full Name
2. Mobile Number
3. Email Address
4. Residential Address
5. City, State, and Country
6. PIN / Postal Code
7. Profile Photograph
8. Date of Birth (where applicable)
9. Gender (optional)
10. Government-issued Identification Documents (only where required for travel bookings)

3.2 Account Registration Information

When you create an account, we may collect:

1. Full Name
2. Mobile Number
3. Email Address
4. Encrypted Password
5. Profile Photograph
6. Google or Facebook Login Information (if applicable)
7. Membership Details

3.3 Booking & Membership Information

When you book travel services or purchase a membership, we may collect:

1. Passenger Details
2. Contact Information
3. Billing Address
4. Emergency Contact Details
5. Government-issued Identification (where legally required)
6. Membership Card Information

3.4 Mobile Application Permissions

With your permission, our mobile application may access:

1. Device Location
2. Camera
3. Photo Gallery
4. Device Storage
5. Push Notifications

These permissions are used solely to enhance your travel planning and membership experience.

3.5 Information You Voluntarily Provide

We may collect information when you:

1. Contact Customer Support
2. Submit Feedback
3. Participate in Surveys
4. Enter Promotions or Contests
5. Communicate with us through Email, WhatsApp, or In-App Chat

4. AUTOMATICALLY COLLECTED INFORMATION

When you use our Services, we may automatically collect technical information, including:

1. IP Address
2. Browser Type
3. Device Information
4. Operating System
5. Application Version
6. Date and Time of Access
7. Pages Visited
8. Clickstream Data
9. Crash Reports

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

1. Remember your preferences
2. Improve website performance
3. Personalize content and recommendations
4. Measure website traffic and analytics
5. Enhance your overall user experience

You may disable cookies through your browser settings; however, certain features of our Services may not function properly.

6. ANALYTICS

We use trusted analytics tools, including:

1. Google Analytics
2. Google Search Console
3. Firebase Analytics (where applicable)

These tools help us understand user behavior, improve our Services, and enhance the overall user experience.

7. INFORMATION RECEIVED FROM THIRD PARTIES

We may receive information from:

1. Google Sign-In
2. Facebook Login
3. Payment Gateway Providers
4. Travel Partners
5. Hotel Partners
6. Airline Partners
7. Publicly Available Sources

8. HOW WE USE YOUR INFORMATION

We use your information to:

1. Create and manage your account
2. Process travel bookings
3. Provide membership services
4. Process payments
5. Improve our Services
6. Send booking confirmations and service notifications
7. Provide customer support
8. Inform you about offers, promotions, and new services
9. Personalize your experience
10. Conduct research and analytics
11. Detect and prevent fraud
12. Comply with applicable laws and regulations

9. INFORMATION SHARING

We may share your information with:

1. Authorized Employees
2. Travel Service Providers
3. Hotels
4. Airlines
5. Payment Gateway Partners
6. Technology Service Providers
7. Government or Legal Authorities, where required by law

We do not sell, rent, or trade your personal information to any third party.

10. PAYMENT INFORMATION

All payment transactions are processed through secure third-party payment gateway providers.

DS Max Club Trip Experts (Powered by DMC Lifestyle & Hospitality Pvt. Ltd.) does not store your Debit Card, Credit Card, UPI PIN, CVV, Net Banking credentials, or any other sensitive payment information.

11. DATA RETENTION

We retain your personal information only for as long as necessary to:

1. Provide our Services
2. Fulfill contractual obligations
3. Comply with legal requirements
4. Resolve disputes
5. Prevent fraud and misuse

Once the retention period expires, your information will be securely deleted or anonymized.

12. CHILDREN'S PRIVACY

Our Services are intended for individuals 18 years of age or older.

Users under the age of 18 may use our Services only under the supervision of a parent or legal guardian.

13. SECURITY OF INFORMATION

We implement industry-standard security measures, including:

1. SSL Encryption
2. Secure Servers
3. Access Control Systems
4. Firewalls
5. Regular Security Audits
6. Data Encryption

While we take reasonable steps to protect your information, no method of electronic storage or transmission over the internet is completely secure.

14. YOUR RIGHTS

Subject to applicable laws, you have the right to:

1. Access your personal information
2. Correct inaccurate or incomplete information
3. Update your profile
4. Request deletion of your personal information
5. Withdraw your consent (where applicable)
6. Restrict the processing of your information
7. Opt out of promotional and marketing communications
8. Requests may be submitted through our Customer Support Team.

15. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or applications.

We are not responsible for the privacy practices, security, or content of such third-party websites or services.

16. CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend or update this Privacy Policy at any time.

Any material changes will be communicated through our Website, Mobile Application, or other appropriate communication channels.

Your continued use of our Services following the publication of any updates constitutes your acceptance of the revised Privacy Policy.

17. CONTACT US

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

DS Max Club Trip Experts
Powered by DMC Lifestyle & Hospitality Pvt. Ltd.

📧 Email: dmclifestylehpl@gmail.com

📍 Registered Office:
Villa No. 3, Anukriti The Empyrean,
Ajmer Road, Jaisinghpura,
Jaisinghpura Bas, Sanganer,
Jaipur, Rajasthan – 302026

📞 Phone: +91 97809 73501