DS Max Club (Trip Experts) – Privacy Policy

1. Objective and Scope

DS Max Club (“we”, “us”, “our”, “Trip Experts”) values the trust you place in us. We are committed to protecting your personal information and maintaining the highest standards of privacy.

This Privacy Policy explains how we collect, use, store, and share your information when you access our website, mobile application, or related services (“Services”). It should be read alongside our Terms of Use.

2. Scope of This Privacy Policy

This policy applies to personal information collected from:

• Visitors to our website or mobile app
• Users who register or subscribe to DS Max Club services
• Individuals whose information we receive in connection with our services

3. Collection and Use of Personal Information

3.1 Personal Information (PI)

Personal Information is any data that directly or indirectly identifies you, such as your name, contact details, location, or online identifiers.

We collect information to provide, improve, and personalize our services.

4. Information You Provide

4.1 Account Creation / Registration

When you register via email, mobile number, or Google/Facebook login, we may collect:

• Full Name
• Email ID
• Mobile Number
• Profile Image
• Address (if required for bookings)
• User Type (traveler, partner, etc.)
• Additional details required for travel services

4.2 Subscription / Booking Information

When you subscribe to services or book travel packages, we may collect:

• Full Name, Address, City/State/Country, ZIP/Postal Code
• Email ID, Mobile Number
• Identification documents (if required)

4.3 Mobile App Data

If you use our app, we may collect:

• Username, Email ID, Mobile Number
• Organization name (for corporate travel)
• Permission-based access to Camera, Photo Library, and Location (for trip planning features)

4.4 Voluntary Information

When you:

• Participate in surveys
• Contact customer support
• Enter contests, promotions, or giveaways
• Provide feedback
• Communicate via email or app messages

This may include your name, email, mobile number, comments, and other details you provide voluntarily.

5. Automatically Collected Information

5.1 Cookies

We use cookies to:

• Identify user preferences
• Track website activity
• Provide personalized recommendations

You may disable cookies, though some features may not function properly. Refer to our Cookie Policy.

5.2 Log Files

We automatically collect:

• IP Address, Browser Type, Operating System
• Access times, Page views, Device information, Clickstream data

5.3 Clear GIFs / Web Beacons

Used to track anonymous user behavior and email engagement.

5.4 Analytics

We use tools like Google Analytics and Search Console to analyze:

• User behavior, Device usage, Traffic patterns, Navigation paths

6. Information from Other Sources

We may receive your information from:

• Social media accounts (Google, Facebook)
• Partners and travel service providers
• Payment gateway providers
• Public databases

7. Processing of Personal Information

We process your information based on:

• Your consent
• Contractual necessity
• Legitimate business interest
• Compliance with law

Purposes include:

• Providing access to our services
• Personalizing user experience
• Sending notifications, alerts, and newsletters
• Informing about new features, offers, trips, and promotions
• Improving website/app functionality
• Conducting research and analytics
• Preventing fraud
• Supporting customer requests and disputes

8. Third-Party Services

We may share information with trusted third-party service providers for:

• Payment processing
• Travel booking and logistics
• Email/SMS communication
• Analytics and reporting
• Technical support
• Advertising services

These providers are bound by confidentiality agreements. We do not sell your personal information.

9. Billing Information

Payment details are collected only by our payment gateway partners. DS Max Club never stores your credit/debit card or net banking information.

10. Children’s Policy

• Minimum age to use services: 16 years globally
• Users under 18 require parental or guardian supervision

11. Information Sharing

We may share your information:

• With employees for service delivery
• With vendors and partners for travel arrangements
• To comply with legal obligations
• To prevent fraud or safety risks
• During mergers or business transfers

12. Data Retention

We retain personal information only as long as necessary for:

• Legal requirements
• Service delivery
• Contractual obligations
• Business purposes

After this period, data is deleted or anonymized.

13. Monitoring

We may record communications (emails, calls) for:

• Compliance, Training, Quality assurance, Legal purposes

14. Your Rights & Choices

You may request:

• Access to personal information
• Correction of inaccurate data
• Deletion of data (where legally permitted)
• Withdrawal of consent
• Opt-out from marketing communications
• Restriction on data use

Requests can be made via our customer support.

15. Security Measures

We implement:

• Encryption, Secure access controls, Firewalls
• Regular audits

However, no system is 100% secure.

16. Policy Updates

DS Max Club may update this Privacy Policy from time to time. Users will be notified of any significant changes.

17. Contact Information

For privacy-related queries:
📧 Email: dsmaxclub@gmail.com
📍 Address: Divine Lane, Anukriti The Empyrean, Ajmer Road, Jaisinghpura, Jaipur, Bhankrota, Rajasthan 302026
📞 Phone: 097809 73501