Refund, Cancellation & Replacement Policy

DS Max Club – Trip Experts

DMC Lifestyle & Hospitality Pvt. Ltd.

1. Cancellation

Membership cancellation/deactivation may be requested within 2 hours of activation, provided that no Coupon, Offer, Service, or Membership Benefit has been used or redeemed.

2. Refund

Once any Coupon, Offer, Service, or Membership Benefit has been used or redeemed, cancellation/refund will generally not be accepted, subject to applicable law.

3. Payment Verification

Refunds will be processed only for payments verified as received through the Company’s authorized payment channels.

4. Vendor / Service Issues

If a committed benefit becomes unavailable, the Company may provide a Replacement, Alternative Benefit, or appropriate resolution, subject to verification and applicable terms.

5. Unforeseen Circumstances

In cases such as natural disasters, government restrictions, or other unforeseen events, the Company may provide Validity Extension, Rescheduling, Replacement, or Alternative Service, as applicable.

6. Verification

Refund, Cancellation, and Replacement requests may require verification of Membership, Payment, Coupon, and Usage Records.

7. Customer Rights

Nothing in this Policy limits any mandatory statutory rights available to customers under applicable Indian law.

Customer Support

Mobile: 9780973501

Email: dmclifestylecare@gmail.com

DMC Lifestyle & Hospitality Pvt. Ltd.

DS Max Club – Trip Experts