DS Max Club Trip Experts
Powered By DMC Lifestyle & Hospitality Pvt. Ltd.
TERMS & CONDITIONS
Effective Date: 05 August 2026
These Terms & Conditions ("Terms") constitute a legally binding agreement between DS Max Club Trip Experts (Powered By DMC Lifestyle & Hospitality Pvt. Ltd.) ("Company", "DS Max Club", "we", "our", or "us") and every Member, Customer, User, Guest, or Visitor ("Member").
By purchasing, activating, registering, accessing, downloading, or using any Membership, Membership Booklet, Coupon, Voucher, Certificate, Travel Package, Mobile Application, Website, QR Code, Coupon Code, or any other product or service offered by the Company, the Member confirms that he/she has carefully read, understood, and voluntarily agreed to be bound by these Terms & Conditions.
If the Member does not agree with these Terms, he/she must not purchase or use any service offered by the Company.
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1. Company Status & Nature of Services
DS Max Club Trip Experts (Powered By DMC Lifestyle & Hospitality Pvt. Ltd.) is solely a Brand Promotion, Marketing, Membership Management, Booking Assistance, and Service Facilitation Company.
The Company does not own, lease, manage, control, operate, supervise, or employ any Hotel, Resort, Restaurant, Salon, Spa, Water Park, Game Zone, Tour Operator, Auto Service Centre, Travel Agency, or any other participating Vendor unless expressly stated in writing.
The Company merely introduces, promotes, markets, and facilitates promotional offers, discounts, membership benefits, travel packages, and hospitality services through independent participating Vendors.
All services, facilities, complimentary benefits, discounts, coupons, vouchers, room stays, meals, salon services, travel services, entertainment services, and promotional offers mentioned in the Official Membership Booklet, Mobile Application, Official Website, Invoice, or Official Written Communication shall be provided solely by the respective participating Client/Vendor according to their own policies, operational conditions, availability, statutory requirements, and applicable laws.
The Company shall not be deemed to be the service provider merely because a booking, offer, or benefit is facilitated through the DS Max Club platform.
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2. Official Membership Benefits
Only those Membership Benefits, Offers, Discounts, Complimentary Services, Coupons, Vouchers, Room Nights, Meals, Facilities, and Promotional Benefits which are expressly mentioned in the:
- Official Membership Booklet
- DS Max Club Mobile Application
- Official Website
- Official Invoice
- Official Email
- Official WhatsApp Message sent from the Company's verified number
- Any other Official Written Communication issued by the Company
shall be considered valid and binding.
No additional service, verbal assurance, extra benefit, or promotional commitment shall be deemed part of the Membership unless officially issued in writing by the Company.
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3. No Verbal Commitment
The Member expressly understands and agrees that:
Any verbal promise, assurance, representation, commitment, guarantee, statement, or offer made by any:
- Sales Executive
- Marketing Executive
- Sales Agent
- Freelancer
- Franchisee
- Business Associate
- Vendor
- Client
- Hotel Staff
- Restaurant Staff
- Tour Representative
- Any Third Party
shall not be considered legally binding upon DS Max Club unless the same has been officially approved and communicated in writing by the Company.
The Company shall not be liable for any misunderstanding arising from verbal discussions or personal assurances.
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4. Membership Purchase
The Member acknowledges that the purchase decision has been made voluntarily after reviewing the Membership details.
The Member confirms that he/she has independently verified the Membership Benefits before making payment.
After purchase, the Member shall not claim that the Membership was purchased based solely upon verbal commitments.
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5. Bookings & Availability
All bookings remain subject to:
- Vendor Availability
- Seasonal Availability
- Blackout Dates
- Maintenance Shutdown
- Operational Capacity
- Government Restrictions
- Vendor Policies
DS Max Club does not guarantee confirmation merely because a Membership exists.
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6. Vendor Responsibility
Every Vendor operates independently.
The Vendor alone shall remain responsible for:
- Service Quality
- Room Allocation
- Food Quality
- Hygiene
- Staff Behaviour
- Reservation Confirmation
- Swimming Pool
- Spa
- Salon
- Activities
- Entertainment
- Any Other Service
The Company shall only assist in coordination wherever reasonably possible.
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7. Cancellation, Refund & Replacement
Refund requests shall only be considered if:
- Requested within 1 Hour of purchase.
- Membership has not been activated.
- No Coupon has been generated.
- No QR Code has been generated.
- No Booking has been confirmed.
- No Benefit has been redeemed.
Once the Membership is activated or any benefit is used, generated, redeemed, or booked, it shall become Non-Refundable.
If any Vendor permanently closes or discontinues participation, the Company may, at its discretion:
- Replace the Vendor;
- Replace the Membership;
- Extend validity; or
- Approve a refund where replacement is not reasonably possible.
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8. Limitation of Liability
To the maximum extent permitted under applicable law, DS Max Club shall not be liable for:
- Vendor Refusal
- Poor Service
- Hotel Rating
- Food Quality
- Hygiene
- Room Availability
- Cancellation
- Delay
- Theft
- Injury
- Accident
- Loss of Luggage
- Property Damage
- Weather Conditions
- Government Orders
- Natural Disaster
- Vendor Closure
- Vendor Negligence
The Company's liability, where legally applicable, shall not exceed the Membership Fee actually paid by the Member.
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9. Fraud & Misuse
The Company reserves the right to immediately suspend or permanently terminate any Membership without refund in case of:
- Fraud
- Fake Booking
- Duplicate Account
- Misuse of Coupons
- Fake Documents
- Chargeback Fraud
- Abuse of Promotional Offers
- Threatening Staff
- Criminal Activity
- Any violation of these Terms.
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10. Governing Law
These Terms shall be governed by the laws of India.
All disputes shall first be reported to the Company's Customer Support for resolution.
If the dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the competent Courts at Jaipur, Rajasthan.
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Declaration
By clicking "I Agree", registering, purchasing, activating, or using any Membership, the Member expressly declares that:
- He/She has carefully read every page of the Membership Booklet and these Terms & Conditions.
- He/She understands that DS Max Club Trip Experts is only a Brand Promotion, Marketing, Membership Management, Booking Assistance, and Service Facilitation Company.
- He/She understands that all services mentioned in the Membership are provided solely by the respective Client/Vendor according to their own policies, operational conditions, and availability.
- He/She accepts that only the benefits, services, discounts, coupons, and offers expressly mentioned in the Official Membership Booklet, Mobile Application, Official Website, Invoice, or other Official Written Communication issued by DS Max Club shall be considered valid.
- He/She agrees that no verbal commitment, promise, assurance, guarantee, or representation made by any Sales Executive, Agent, Marketing Representative, Franchisee, Vendor, Client, Hotel Staff, Restaurant Staff, or any third party shall be valid or binding upon DS Max Club unless officially confirmed in writing by the Company.
- He/She confirms that the Membership has been purchased voluntarily after reviewing all applicable rules, benefits, exclusions, refund policy, and Terms & Conditions.
- He/She agrees to comply with all Company policies and all applicable Vendor policies while using Membership Benefits.