(Powered by DMC Lifestyle & Hospitality Pvt. Ltd.)
These Terms & Conditions ("Terms") govern the use of the services, membership, offers, coupons, travel packages, and benefits provided through DS Max Club Trip Experts (Powered by DMC Lifestyle & Hospitality Pvt. Ltd.) ("Company", "DS Max Club", "we", "our", or "us"). By purchasing a membership, using our mobile application, booklet, coupons, or availing any services, you agree to be bound by these Terms.
DS Max Club Trip Experts (Powered By DMC Lifestyle & Hospitility Pvt Ltd) connects Members with third-party service providers, including hotels, resorts, restaurants, salons, spas, game zones, water parks, auto service providers, tour operators, and other hospitality partners.
Unless expressly stated, the Company does not own, operate, manage, or control any partner property or service provider.
All bookings are subject to availability at the time of confirmation.
Room rates, package prices, offers, discounts, hourly bookings, and services may vary depending on the location, travel dates, demand, season, and partner policies.
Guests must present a valid Government-issued Photo Identity Card at the time of check-in.
Acceptance of local IDs, couple-friendly stays, and other eligibility criteria shall be governed solely by the respective property's policies.
Failure to comply with property requirements may result in denial of check-in without any liability on the Company.
Standard check-in and check-out timings shall be as prescribed by the respective property.
Early check-in and late check-out are subject to availability and may attract additional charges payable directly to the property.
Payments shall be made only through authorized payment methods approved by the Company or the service provider.
The Company shall not be responsible for any failure, delay, or interruption caused by banks, payment gateways, or third-party payment systems.
Cancellation, modification, and refund policies vary according to the booking type and partner property.
Refunds, where applicable, shall be processed strictly in accordance with the policies of the respective service provider.
Certain promotional bookings, discounted offers, tour packages, and special deals may be non-refundable.
Membership cards, discount coupons, certificates, and promotional offers are valid only during their specified validity period.
Offers, participating vendors, and benefits may be modified, replaced, suspended, or withdrawn without prior notice.
Lost, damaged, or misplaced membership cards may not be reissued unless specifically approved by the Company.
Membership benefits shall remain subject to the Terms & Conditions applicable at the time of purchase.
The Company offers domestic and international holiday packages, including but not limited to Goa, Kerala, Manali, Kashmir, Andaman, Thailand, Dubai, Vietnam, and Maldives.
Package inclusions, exclusions, itinerary, pricing, payment schedules, and travel conditions shall be communicated separately at the time of booking.
Each tour package shall be governed by its own cancellation, modification, and refund policy.
Members and guests are required to comply with all rules, regulations, and policies of the respective service provider.
Any damage to property, illegal activity, abusive behavior, or violation of property rules shall be the sole responsibility of the guest.
The property reserves the right to refuse service or remove any guest without refund in case of misconduct.
DS Max Club Trip Experts (Powered By DMC Lifestyle & Hospitility Pvt Ltd) acts solely as a facilitator between Members and independent service providers.
The Company shall not be liable for:
- Quality, availability, or standard of services provided by third-party vendors.
- Loss, theft, damage, injury, accident, delay, inconvenience, or dissatisfaction arising during the use of any service.
- Any dispute between the Member and the service provider.
All trademarks, trade names, logos, graphics, content, software, branding, promotional materials, and intellectual property associated with DS Max Club Trip Experts are the exclusive property of DMC Lifestyle & Hospitality Pvt. Ltd.
Unauthorized copying, reproduction, modification, distribution, or commercial use is strictly prohibited.
The Company reserves the right to modify, update, suspend, or replace these Terms & Conditions at any time without prior notice.
Continued use of the Company's services shall constitute acceptance of the revised Terms.
These Terms shall be governed and interpreted in accordance with the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan, India.
If any participating vendor, outlet, hotel, salon, restaurant, or service provider permanently discontinues its association with the Company or ceases operations, the Company may, at its sole discretion, provide Members with access to another participating vendor offering similar services and of comparable value. Such replacement shall constitute full discharge of the Company's obligation.
The Company shall not be liable for any delay, interruption, cancellation, or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to war, riots, terrorism, strikes, pandemics (including COVID-19), epidemics, natural disasters, floods, earthquakes, fire, governmental restrictions, transportation disruptions, or any other force majeure event.
All memberships, certificates, coupons, booklets, discounts, offers, and services are honored and fulfilled by the respective participating vendors in accordance with their own policies and operational capabilities.
If any vendor fails to provide, refuses, delays, modifies, or discontinues any service, offer, or commitment, DS Max Club Trip Experts (Powered by DMC Lifestyle & Hospitality Pvt. Ltd.) shall not be held liable for such failure, and the Member shall have no claim against the Company except where expressly provided under applicable law.